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Clear Steps for Your Comfort

How our maintenance system works

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Emergency Procedures

For gas leaks or floods, call our 24/7 hotline:

+1 (212) 400-8202

Dial 3 for emergencies. Be sure to include your phone number in your message.

How to Submit a Maintenance Request

1

Submission

Fill out the maintenance form with apartment details, issue description, and access times.

2

Board Review

Our board reviews your request within 24-48 hours to confirm urgency and priority.

3

Maintenance Visit

Once approved, technicians will coordinate to visit and finalize repairs efficiently.

Tenant Maintenance Request

Complete the form below to ensure a quick resolution. A maintenance technician will review your submission and schedule a visit shortly.

Maintenance Request

Maintenance Category
Urgency Level
Low
Medium
High
Preferred Day(s) for Visit
Preferred Time
Time
HoursMinutes
Urgent After-Hours Emergencies

If you are experiencing a total loss of heat, water, or a gas leak, please call our 24/7 line: +1 (212) 400-8202. Dial 3 for emergencies. Be sure to include your phone number in your message.

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